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Tiaki Tangata

He Kororia ki te Atua, he maungarongo ki te whenua he whakaaro pai ki nga tangata katoa, Ka tika ka mihi ki o tatou mate moe mai koutou moe marie ki te waahi ngaro, E moe e moe e moe mai ra. E nga mana, E nga reo, E nga rau rangatira ma, nga whanaunga, nga mihi nui kia koutou katoa.

What is the Tiaki Tangata project?

In Māori culture, “tiaki tangata” translates to “to care for or look after people”:

  • Tiaki – to guard, protect, preserve, keep, conserve, nurture, or watch over.
  • Tangata – people or humankind.

Therefore, “tiaki tangata” emphasizes the importance of guardianship, care, and support for human well-being within Māori society. It reflects the value placed on community, kinship (whanaungatanga), and mutual responsibility, specifically focusing on the well-being and care of people.

You might see this concept in action through:

  • Looking after the vulnerable: Ensuring all those in need are cared for within the whānau (family) and wider community.
  • Hospitality (manaakitanga): Extending generosity and care to others.
  • Supporting each other: Offering practical and emotional support during challenging times.
  • Community initiatives: Working together for the benefit and well-being of the collective.

What is pastoral care?

Pastoral care in the workplace refers to the support provided to employees for their overall well-being, that encompasses their emotional, mental, and physical health. It’s about creating a supportive and caring environment where individuals feel valued and looked after.

Pastoral care in Te Ao Māori (the Māori world view) is deeply rooted in holistic, communal, and spiritual principles. It goes beyond just emotional or academic support—it embraces the well-being of the whole person – (te taha tinana, te taha wairua, te taha hinengaro, te taha whānau), aligning closely with models like Te Whare Tapa Whā by Sir Mason Durie.

Key elements include:

  • Whanaungatanga – building and nurturing relationships; care is often provided through strong family and community ties.
  • Manaakitanga – showing respect, hospitality, and kindness; looking after the dignity and mana of each person.
  • Wairuatanga – acknowledging the spiritual dimension; this may involve karakia (prayers), rituals, and connections to ancestors and the land.
  • Kaitiakitanga – a sense of guardianship; in pastoral care, this can be seen as guiding and protecting others with integrity and responsibility.

Here is a generic example of pastoral care – A young Māori farmhand is struggling with stress, possibly due to long hours, whānau obligations, and feeling isolated on the job. A Te Ao Māori approach might reflect the following:

1. Whakawhanaungatanga (relationship building)
a. The farm manager or kaumātua on-site initiates a kōrero (conversation) in a relaxed, non-threatening environment – maybe over a shared kai or while doing hands-on mahi.
b. The goal is to connect as people first, not just as employer-employee.

2. Holistic check-in
Instead of cofusing only on productivity or performance, the supervisor checks in using Te Whare Tapa Whā principles:
a. Tinana – Is their body healthy? Sleeping and eating well?
b. Hinengaro – How is their mental state?
c. Wairua – Do they feel grounded, connected?
d. Whānau – Are things OK at home?

3. Support from the collective
a. If needed, the worker is supported to take time off or is paired with a mentor (possibly an elder or tuakana on the team) for guidance.
b. The wider farming whānau may also bring in outside support – like cultural advisors, health providers, or iwi networks.

4. Mana-enhancing roles
a. Rather than seeing the worker as “struggling,” leadership looks at how to restore their mana. This might mean involving them in kaitiaki roles like pest control, whenua care, or leading karakia before hui.

5. Cultural grounding in daily practice
a. Daily routines might include morning karakia, including using te reo Māori, and recognising Matariki or Maramataka (Māori lunar calendar) to align work with natural rythyms.

This kind of pastoral care builds loyalty, well-being, and long-term sustainability—because the people and the land are both nurtured.

The following profiles give more specific examples according to the unique locations, circumstances and situations of each of the spotlighted organisations and are provided with their full input, support and endorsement.